In a medical emergency, call 9-1-1 | Rehoboth Ambulance responds 24/7/365

Frequently Asked Questions

Find answers to common questions about Rehoboth Ambulance.

Is Rehoboth Ambulance a Town agency?

The Rehoboth Ambulance Committee is not a town agency. Rehoboth Ambulance is a 501(c)(3) non-profit corporation that has the responsibility to provide Advanced Life Support service to the Town of Rehoboth.

Is the ambulance part of the fire department?

No. Rehoboth Ambulance is a private, non-profit entity that is under contract to the Town of Rehoboth to provide primary transporting Advanced Life Support Emergency Medical Services. We operate independently, but in collaboration with, of the fire department.

I need a ride to a doctor's appointment, or a ride home from the hospital. Can Rehoboth Ambulance help with this?

Unfortunately, no. Rehoboth Ambulance provides 911 response for the Town of Rehoboth. We do not provide non-emergency transfers.

Does Rehoboth Ambulance receive funding from the Town of Rehoboth?

The Town of Rehoboth has set aside funding to support Rehoboth Ambulance. We are in active discussions with the Town as to how to apply that funding.

What is the difference between Rehoboth Ambulance, Rehoboth Rescue and Rehoboth Fire?

The Rehoboth Ambulance is a non-profit corporation that provides Emergency Medical Services to the Town of Rehoboth. The Ambulance is NOT a town entity. Rehoboth Rescue and Rehoboth Fire are town entities that are directly supported by the Town of Rehoboth. The Rehoboth Ambulance has no affiliation with the Rehoboth Rescue, but the Ambulance does have an agreement with the Rehoboth Fire Department for manpower sharing.

What is the difference between Rehoboth Ambulance and Rehoboth Fire?

The Rehoboth Ambulance is a non-profit corporation that provides Emergency Medical Services to the Town of Rehoboth. The Ambulance is NOT a town entity. Rehoboth Fire is a town agency who's members are employed by the Town.

I'm an EMT and interested in joining the Ambulance, what do I have to do?

Please visit our Employment page to complete an employment application.

I am not an EMT, and don't want to become one, but I am interested in helping out with the Ambulance. Is there a role for me?

Absolutely! You can reach out to the Chairman of our Board of Directors on the Leadership page to express an interest in joining the Board of Directors.

I am a taxpayer in the Town of Rehoboth and received a bill for an ambulance transport. Why did I receive this bill?

Any bills you receive are for services that are not covered by your insurance, or because we did not have your insurance information at the time of the transport. If you have questions about your bill, contact the number on your bill.

I received a bill and have a financial hardship. What do I do?

Please contact the billing company for details on how to file a hardship request. We will always work with our patients to address their unique situations.

Why did I receive a notice from a collection agency?

Our operating expenses are covered through fundraising and third party billing. You received this collection notice because your bill has gone unpaid for some period of time.

I received a large bill from the ambulance for a transport. I have insurance, why didn't they pay the bill?

You will need to consult with your insurance company for specific details of your plan. Most health insurance plans have deductibles assigned to them, similar to the deductible on an auto insurance policy - the insurance company won't pay until the deductible has been met. In some plans, these deductibles can be as high as $3,000.00 before insurance begins to cover any medical expenses. If you have not met your deductible, our billing company receives a notice that the deductible has not been met, and they will in turn send you a bill. You are responsible for paying these costs. In addition, once the deductible is met, some health insurance companies will only pay a percentage of the total cost (for example, Medicare may only cover 80% of the total cost). The remaining balance is your responsibility and is called Co-insurance. Rehoboth Ambulance will send unpaid bills to a collection agency if you have not reached out to us to discuss your unique circumstances. Please contact us if you have questions or concerns so we can discuss your unique circumstances.

I called 9-1-1 for an ambulance, and Rehoboth Ambulance didn't respond, but an ambulance from another town did. Why?

Rehoboth Ambulance staffs 1 ambulance 24/7/365 with a crew in the station. If that truck is on a call, we will request an on-call crew to provide coverage. However, if another call comes in and a second crew is not available, we will call a neighboring town for mutual aid. Rehoboth Ambulance also responds to other town's to provide mutual aid when requested.